Support

Hello support team,

I am building a website with YOOtheme 4.0.7. I had included JFilters free version. Now I have upgraded to JFilters Pro (including the JFilters for YOOtheme Pro plugin) and the transparent navbar of YOOtheme does not work any more. When I disable JFilters Ajax plugin, it works again.

The Yootheme support had made this observation:

I noticed something odd on your site. The builder sections are wrapped by an additional div. Not sure how to describe it, but does "jf_results" ring a bell? Is that related to a plugin?

They suspect a bug in JFilters.

Deinstalling an Reinstalling JFilters has not solved the problem.

How can I fix the problem? Do you need access to the site?

Markus

Hi

the transparent navbar of YOOtheme does not work any more

Could you please clarify where that navbar is? A screenshot would help.

I noticed something odd on your site. The builder sections are wrapped by an additional div. Not sure how to describe it, but does "jf_results" ring a bell? Is that related to a plugin?

There is a plugin named JFilters - AJAX which indeed wraps the component area with a div, where the results are being injected. This plugin is useful only when ajax is enabled in the filtering module. Otherwise you can disable it.

Also you can possibly disable it along with ajax when you are using the YT customizer.

Kind regards,

I have added a screenshot. It is the header of each page.  The background picture of the following section should reach to the top of the page with a transparent header.

If I disable JFilters - Ajax, it works fine. I am not quite sure, whether I understand the use of the Ajax-plugin. When would you need it? Which function do I loose by disabling it? When would one want to enable Ajax in the filtering module? You advertise with it, so I assume, there must be an advantage.

Kind regards,
Markus

Here is the attachment again.

Hi

I do not see the attachment.

Plz use only lower case letters without symbols in the file name.

When our scripts use ajax, they need a wrapper/container where the results will be injected. The plugin creates such a container which is universal and works for all the templates.

You need that plugin only if you have ajax enabled in the filtering module. I also suggest to disable it when you are in the YT customizer until we solve the issue you reported.

Kind regards,

Hello Sakis,

here another try of sending the attachment.

Thank you very much for your explanation. So, I keep ajax disabled, hoping some time to receive an update.

Kind regards,
Markus